I bought the Creality Hi Combo printer about 25 days ago and have done very few prints, I believe no more than 7. Today, when I tried to print, it showed the error “Hi Combo motor unit error.” Has anyone here experienced this error before?
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I don’t think so but @CREALITY may help. you also can contact support via mail cs@creality.com
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Check if the stepper motor wiring is okay, if look okay, may need to replacement toolhead board or stepper motor.
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We’re sorry to hear this. Have you contacted our after-sales service?
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Yes, I opened a support ticket and I’m waiting for their response.
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you always can call them directly
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They sent me a new motherboard. After replacing it, it is now showing a Z-axis, error during the cutter check, when entering shaping mode, and during auto-leveling. It also shows the error “X-axis homing abnormality (CX2573)”, which did not occur before the printer stopped working.
I even came across some forum discussions about these errors, but I don’t believe that’s the issue they are referring to, since the printer has barely been used.
I am waiting for the next instructions from Creality on what I should do.
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