Hello All,
I’m here kind of by accident. I’m Ian, completely new to 3D printing and CAD design. In October last year (2025) thought i’d buy a cheep 3d printer to keep me occupied through the UK winter, little did I know where it would get me. Here I am looking at new, more advanced 3d printers. At present I have a Ender 3 V3 SE, in hindsight I would never have bought that model, but I wasn’t to know how my interest would take off. What started off as basic machine, is now upgraded somewhat, the upgrades have cost me more than the printer 
.
My problems started when I decided to get a Nebula Pad (wish i’d read here beforehand), It’s taken me a month to get where I am now with it. Kind of the most perfect results I can get from a low cost printer I suppose.
I’m an engineer by trade, so have some sort of ability with these things. Since getting the Nebula kit I have had the thing literally into pieces, not realising the issues were not with the mechanical side of the printer at all.
After eventually downgrading back to Marlin and finding out there were no such layer shift issues this way, I decided to contact Creality through online chat, I was fairly quickly referred to back room tech staff. To be fair they responded quickly but not necessarily with the solution I wanted. The Tech told me that I if I wanted to use the Nebula, I needed to use Creality Print 4.3.8. That was the straw that broke the camels back 
. I then had 4 main choices:
1. dump the printer in the bin and buy another brand,
2, stick with Marlin on the Ender
3, stick with poor outdated slicing software
or:
4: root this printer with the Nebula and void the warranty.
Since most of my investment had already gone on the upgrades. it was a no brainer.
WOW, wish I’d known about this before, the immediate results were better than what I got from the printer when it was new, I knew it was mechanically sound as I’d checked and reset everything I could without rooting it. All I have done up to now is increase the current to the stepper motors, I can now leave it printing with confidence that all will be ok. I know this printer isn’t really worth all this effort (in cash value) but this is made up by the knowledge value I’ve gained from everything I’ve done over the past 3 months. I know I will be buying another printer soon,most probably not Creality, my issue is that I just cannot understand why they don’t officially fix this Stepper current issue or at least open it up so users can do the necessary to use the official upgrades of the machine it is intended for, e.g. Nebula is not usable with the Ender 3 V3 SE without some kind of undesirable sacrifice that is probably greater than the benefits of having it in the first place.
I just cannot see a valid reason why Creality will not fix this, it would be in their interest to so instead of suggesting worthless compromise solutions. I don’t think it’s the Tech guys, I think they know to solution, just they cannot suggest it for a strange reason.
Sorry for the long post but that’s my story so far. I’ve emerged with some boring knowledge of the equipment and CAD design, now I can get on with doing some quality prints with confidence.
Ian