K1MAX- My plate is trapped in the up position. I was printing and the product moved, this caused the filament to load up and destroy the printer head. It set a code. I cannot get the plate to drop. Any idea how to send the plate to its home position? Then I can focus on the melted mess
Hello 
@Rebel11111 and Welcome to the Creality Forum…!!!
Can you press the home key on the printer screen…?
Or just reboot the machine…?
Truth be told. I am a new knuckle head at 3D printing. This is my first one. I only just found and downloaded the user manual. But have not had time to read it.
I did not know what you proposed was an option. I am traveling for work now. But will try it when I get home.
THANK YOU for the picture too. That’s a big help to me. This is what I am dealing with.
A few questions & suggestions… 
Is the machine new…?
Were you printing something without a build plate on the machine…??
Don’t try to print anything else until you tighten up the 2 screws under the hotend. They most likely were loose enough to let the melted goop leak out all over the place… 
Watch YouTube tutorials on the machine.