Is there a fgactory reset on the k2 plus +

i got my k2 plus a few ayus ago and for the first day was working fine no issues at all but the next day it wont load up . turn it on and it shows the logo the light inside turns on and the fan kicks in but the screan wont change or give any fuction after looking on line there was talk or a factory reset but not sure if there is or where to look for it any ideas wouold be most help full not sure if i find one weather it will work but hey ho gota try somthing righ t …lol
thank

I would check your screen connection cable and make sure its snapped al the way into the back of the screen

i tryed that meany time, ive since been on whats app with creality and they seam to think its a mother board problem and there in the prosess of send me a new one to try i hope it works , thank you for your reply …