Shortly after the update .36 printer started having issues where the extruder would not retract. Was causing issues with prints thin,brittle,so on.
So began the rabbit hole…
We pulled the motor and when you extrude it seems to work fine slow steady extrude pace.
-when you retract it extrudes about 1/2 of the length of extrude (30mm = about 15mm extruding) but then starts to back up, and continues to rapidly jerk back and forth.
-Going on some firmware issue (there was a recent update) we rolled it back using the latest on the website which didnt include the version we had was 1.3.3.36 and rolled back to 1.3.3.29
-That did not seem to make a difference.
starting to think motherboard issue or motor but electric motors dont typically ware out in 2 months.
printer is less then 2 months old, support keeps telling me to make sure its not clogged. Its extrudes fine just wont retract. Anyone have something like this happen? dont really want to put out more money after paying for a new broken printer.
thanks in advance