Issues with CR-10 Smart pro help?

I seem to be having an issue with my printer not going up and destroying what it’s attempting to create. I am using the Cura software to create the files, does anyone have any ideas what may be causing this or how to fix it?

Does the Z-axis move when you try to move it up and down with the options in the printer’s menu?

Ye it does, I replied really late my bad just been really busy.