Yesterday I received my first 3D printer the creality Hi, I was excited to start using it, however after full setup creating accounts and performing all the checks, the material simply will not feed. I have loaded the PLA that was supplied and it reconizes that there is material present, when I go to extrude and purge no material comes out.
I have googled a bunch and it seems the head may have a jam or something, and the pros are taking it apart to fix, I don’t know what else to do should I look to return it or is there a trick I can try?
Just to sure: I noticed that when you feed thhe filament you have to feed it until the blue light on top of the extruder is on. Then (at least on my Hi) I have to feed it just a little more.
I had the same issue, I had to gently push the new filament into the extruder, although the blue indicator had come on there was some of the test filament in the extruder, I had to purge the extruder a couple of times to get the black test filament out completely. once new filament was through there was no further issue printing.
Hope this helps
Thank you for the suggestions, unfortunately neither option worked for me, I now believe that the gears inside are not grabbing the material and pulling it through as nothing will extrude even if it is past the blue light portion.
Bigger problem I am having now is Creality is not responding to the warranty request or request for support, I also tried their live chat and was told they are looking into it, I can honestly say this lack of information from their support group is really souring my wish to continue with Creality or their products.
For those on the fence like I was for either the BambuLabs printer or a Creality I personally cannot recommend this company (Creality), but I will report what happens with my case, hopefully it all works out.
I did have to push the new filament fairly firmly, when the blue indicator had come on and then had to purge the extruder a couple of times to get that old filament out