I bought a K2 PLUS printer. The box was in perfect condition when it arrived. I was excited to unpack it. I removed all the stuffing from the inside and noticed the back panel was cracked. Then I saw the belts hanging. I had to remove the back cover. And there I found a meat grinder made from spare parts.
I waited over a month for Creality to send me spare parts, not for free, but at my own expense!!! Every day starts with a question from customer support. The first step was agreeing on spare part numbers. But they never gave me the numbers. I found the numbers myself and started asking for specific parts. Things moved faster. But they still couldn’t figure out which parts would fit. I’ve never encountered such a stupid team anywhere in the world. Well, when they decided these parts would fit, they asked me to pay. I paid via PayPal. Then they spent several days looking for my payment. Then they saw it. Then they negotiated to send me the parts. And every day started with a chat conversation. They simply didn’t respond to emails. Now they may have sent the parts and given a tracking number, but it’s not trackable. So, dear users, customer support is simply HELL!!! I’ve never seen such a “clumsy machine” anywhere in the world! The team doesn’t know how to work at all. It’s very sad. Now I know for sure that this is my second and last printer from Creality.
