Having emailed a dozen misc errors to support, Interna Error, Unknown Exceptions, E004 key 2507, E500 key 2111, key 2060 etc etc provided video, photo’s & details at least 4 times.
Waited for online chat with representative for hours on several occasions, a printer for 10 days that would print 10% of the time, errors like crazy and they occured by just touching touch screen to print Creality Test pieces Benchy etc or just extruding ot retracting to load & unload filament.
My opinion of company and its Rude employees who after waiting 2-3 hours to speak to in chat, left 20-30 minutes to respond to my answers, and insisted despite being housebound it is my responsibilty to carry a 20kg K1 to the post office a mile away.
My opinion of Creality stay clear, which I will voice to everyone I know, fortunately my nieces boyfreind is a significanr 3d printing influencer, after advising me personally to buy is going to expose my case in all its detail.
Even the store UK email address fails to respond, once they took my money all they have done is spammed me trying to sell me more, a claim made with card provider to ensure my refund as Creality not answering request for RMA.
Even with that refund I will be £100’s out of pocket and the owner of print beds, AI Camera, Ceramic Hot ends & Nozzles for a printer I will not have and a company I will never deal with again!
If you have a bad machine terms and conditions mean if they fob you off or keep you waiting 15days they so not have to replace that machine,
Terms and Conditions:
Enclosed machine return and replacement of faulty machine onlly available for 15 days.
Do not be fobbed off waiting for response from Creality, you will be stuck with a paperweight, I am reliably informed company policy!