I very recently purchased and unboxed a new k1 max. Sadly during the initiation/setup the printer faulted error codes 1521 and 1522. At the moment its useless and behaving like a large paperweight. I’ve contacted support and a ticket was created over 4 days ago. Is there a website I can check ticket status? Are there similar issues for others? Is it worth to even continue trying to get fixed or just return it and get another brand?
Make sure you did the setup as shown in this video.
That’s the exact video I watched pre/during the assembly. I just cant past the ‘self test’ because the printer errors out once it tries to move the Z-axis (most likely reason I get Z fault codes).
Try rotating one of the Z lead screws.
I’ve had to rotate them all to lift the bed up from the floor at this point. Took a long time but had the bed 50% of the way to the nozzle. Undid the bed to check the leveling plates as per request of online chat. The connections looked secure - no visual abnormality.
Just curious… How did the bed get all the way to the floor…? Did it come that way or moved during calibration…??
It comes secured to the floor with 3 bolts that must be removed during initiation. You can see this at about 1:40 in the video [way] above.
Of note: one of the screws was attached to the magnetic door frame - I found some marks inside like the screw had been bouncing around. It probably came undone during shipping.