Well this isnt good. Shipped a dead on arrival K2 that I spent a ton of money on to treat myself this year. First the hinge is broken off (glue apparently???). Secondly I cant even boot into the startup sequence because of a Y-axis error, followed by the KS2001 error that it seems so many people get.
So the door is bad, I cant complete the startup sequence because I get an error, a firmware force update does nothing, i sent an email and there’s not been a reply, and the chat function says “there’s nobody working right now” in a slightly more eloquent way.
I guess I don’t know why I’m even making this thread. Has anyone else been shipped a $1200USD brick? Didnt expect my Ender3KE to outperform this 1200 turd but here we are. What are you all doing about this? Does the email support just take a few days (not really acceptable given glass warranty is 7 days per the manual)? Is this just a bank chargeback and i put this in a dumpster?
I also had a poorly adhered door. They sent out a replacement but I glued mine together for now anyway.
Also getting all kinds of errors. Print quality was not great when it worked. CFS is unusable now, will not load any filaments. I have taken it apart and confirmed the sensors and everything are operational and clean.
In the few weeks I’ve had this printer, it’s been nothing but debugging. The test 4-filament Benchy worked, but that’s about it so far. And I can’t even do that anymore.
Sad, mines been in use since arriving in mid December. That said, I’ve had a number of confusing errors, a few unexplaned failed prints and very few where I know it was user error.
Overall my confidance in this printer is low. It is fantastic when all goes well, but, and it is a big one, it seems unstable, a bit querky, and despite the level of tech on board, very fusssy and irrational.
Two things keep me going, the size and speed, coupled with the very high (discounted!) price I paid.
I live in hope that @Creality will fix the firmware/software (Unlike previous printers!!) and all will be good!
You can probably do a manual firmware upgrade via the USB, it might work
For the door, I thought it was minor, my printer also had some small scuff mark in the front and the aluminum plate in the back has a ding…
Guess what, new door doesn’t fit in straight, the whole frame is slightly twisted.
After seen bed meshes from qidi… Mine is terrible, almost looks like it went through a warzone.
I feel your pain, I have been trying to get my printer functional for a week. Multiple factory resets. Support seems absent in response. I am feeling I got a boat anchor or paper weight. I chatted on the site this morning, which they just seem to be the front end for support. I said either I need a resolution or you need to start to process my return. My ender 5 pro has been working great over all these years. What a joke.
Open the back panel (Switched off and disconnected) and check all the wiring terminals. Also check thermistor connecter at hot end in case it is loose etc.
Back Panel is off, I don’t see anything that is obviously loose. I have checked for loose wires and have reseated on the front, so I know it isn’t there
MettaUK Thanks for the reply. I also have check the panel inside the unit upper right side. there is a lot of wires and I couldn’t find anything loose or labeled like I would have thought. I also inspected the cable that attaches to the print head. I honestly wonder if it is software or a bad board inside of the unit.
So real talk mine came exactly the same. The bottom hinge was broken off, and I had a y a is error that prevented me from doing the self calibration.
Yes it does take time for them to get in touch with you and reply back. After doing so they sent out a new door, a strain gauge and a y axis calibration. The strain gauge was incredibly complicated to change out. The door was pretty easy. They told me to contact them after that for the y motor board but now it calibrates fine and works. On the flip side if you got the worry free protection from their site when you ordered it, go on their site and file a claim. I will say that creality has really tried to do their best and I am sure with a ton of emails it is the best they can do … but Seel, the insurance I got for the K2, has been amazing and when I was asking them to please get me a machine that worked they really stepped up and made me their fan. If you bought the insurance, file a claim…TRUST ME ON THIS…if you didn’t, then I am sorry but you will have to have patience and wait for them to get back with you.
If it helps, they are on a different time then we are, so while I am on central time, when I was dealing with them I would wait to send my emails until about 2am and I would get a response within like 40 minutes. If I sent it during regular daytime hours here, it might take a day sometimes 2… All of that to say I hope you got the insurance, again file a claim, and I can tell you that after going through the same issues my printer is running amazing now, except for some network issues it has with creality print I am having to work around but they have dropped 2 updates in 5 days trying to fix it so you have to give them credit, they are working on all the issues.
Btw, the replacement parts all had very well documented videos showing everything in order of how to replace and I would have never been able to do it without those videos … so while I would have preferred to not have to replace them, I will say that they definitely went further than tevo or qidi ever did for my printers from them .
