First post and first Creality product. I received my K2 plus with CFS in Dec. The enclosure camera was previously working in Creality Print but has since stopped streaming. I’ve updated the firmware and reset everything but that hasn’t fixed my issue. When I attempt to connect over port :8000, I get no response. The obstacle detection works immediately after booting up but then stops. I’m thinking that something is overheating - either a microcontroller on the camera’s board or something on the motherboard. Has anyone else had issues with their camera?
Also of relevance, I raised this issue with the Creality support email on 02 Jan but am yet to receive any technical support. In addition, the online support always seems to be offline. Is this a typical Creality experience?
I just received my K2 15 Jan. I was able to print after a number of issues, but my camera does not communicate during printing.
Creality customer service takes time to get back to you. My experience: sometimes they get back to you, sometimes not. When they get back to you, it might have been a couple weeks.
Thanks for that. They finally got back to me. I think I’ve been sent a new camera - I guess I’ll follow up in a week if I don’t receive anything and update after that.
I received a really poor email response, responded and received nothing further. I then got onto the customer support team through the online chat. They asked me to send an email. When I explained I’d been through that process already, they looked into it and told me my case had been closed. Upon reopening the case, I received an email apologising for the slow response and asking for shipping details to send a new camera.