i have had endless problems with the k2 plus and creality only give me generic replies via email like it is AI replying there is no real answer for me when i email them they cant even direct me to the returns department they keep saying they do not deal with this problem and refuse to steer me in the right direction to someone who can actually assist me. does anyone else have this problem with the company ? also does anyone know of a contact for the returns department?
This is a popular question. To me it looks like there are a bunch of departments that don’t talk to each other and navigating the web site is less than intuitive. Finding the right group to help can be tricky. At Creality About there is a list of phone and e-mail addresses for different regions. I am in the US and the listed cs@creality.com address has worked well for me.
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i have sent this machine back for a full refund i have documented all the problems and extra money that i paid for repairs and made a claim back for this machine unfortunately going forward from here i will not or will i recommend Crealty products to anyone in the future. this is a big disappointment as the physical machine is well built but the company has no respect for there customer base.
Strange as they have responded very quickly to me BUT yes the ai was answering the question it wanted to rather than my question. But I just said talk to a person and it went easily and quickly
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