K2 Plus Z-axis motor shaft issue

[user1679079895]

I need the Z-axis motor and shaft. Sellers in Turkey don’t know what this part is, its part number, or any information about it. What is the part number, and where can I purchase it outside of Turkey? Please help me.
My machine is a Creality K2 Plus Combo.

[h3li0]

Reach out to customer support to see if they can help - is your printer still under warranty?

[impeeza1]

On the «Parts Catalog» image you can find:

Creality Hi Z-axis Left Motor

3204120244

Creality Hi Z-axis Right Motor

3204120246

Even if they have different part number, seems to be the same device

[impeeza1]

https://www.amazon.com/Printer-Stepper-Degrees-Extruder-Creality/dp/B0CKVZFPCC?th=1

Aladrs
Model Name ALA-3D-049-50

[Barry]

2102013383 is the part number, probably won’t be cheapest shipping from Australia, I would ask Creality support for that part number, and double check them its suitable for K2 Plus.

[Barry]

That is not even correct printer he is looking for.

[user1679079895]

Hello, I’m using a Creality K2 Plus, and I need the Z-axis motor and shaft for this machine. Thanks to everyone who replied. However, even though I mentioned it in the subject line and the message, you’ve referred to the “hi.”
I’m attaching the K2 Plus and a photo of it.