Door hinge was broken upon deliver along with one of the legs was sheared off. Upon 1st time turning on have had to errors XS2001 and CM2798 pop up. no help for Creality except check cables for CM2798 error code. Unable to see if cable are plugged in since its ALL ENCLOSED and they didn’t give me instructions on how to check. Nothing on XS2001 and its been over a week now. They have stopped answering emails and phone calls. Next step courts for product liability no help with XS2001 and just check CM2798 cables so no real remedy offered.
Update finally made contact with a live person however as usual was usable to help and forwarded my request for refund or replacement to a person who can make a decision. They told me they will get back to me in 2-3 days. Time will tell if they do.
Then you are one of the lucky ones, I don’t have the CM2798 error, but I do have other problems, I already regret the purchase because the printer just sits there and I can’t use it at all.
Sounds like it got some rough treatment from the delivery company. To check the plugs you need to remove the back and check the plugs havent worked there way loose with the rough handling. This video shows a full board replacement, but you can see how to remove the back and where the plugs are https://www.youtube.com/watch?v=xpgVKE8P2pI
My opinion of the K2plus is its the best printer Creality have made. The prints off it are amazingly smooth. Bare with it once all the delivery problems are sorted out youll have a fantastic printer
Thank you for the link, you have been more help than Creality. After asking how twice the only responce back I got was check cable without an explanation on how.
When I received mine, I noticed that the plastic braces at the base where the feed were had been cracked due to bouncing but mine was fine out of the box.
Did you buy the delivery insurance with it? Sounds like it had a rough ride to your home as previously mentioned. If not, you may have recourse with your credit card company.
I believe AMEX has a policy to cover these things in certain circumstances and also doubles the warranty on purchases up to a max of 5 years. Not sure if VISA/MC/DISC have similar but worth a check.
Anyway, I hope it all works out. It really is a nice machine.