my ender 3 v3 se printer is stuck

My Ender 3 v3 printer keeps jamming. It was working fine on a print job and suddenly stopped. It started making a noise and vibrating. I’ve already cleaned it and it’s not jamming on anything. But every time I try to move the axes, it makes that noise and jams.

I’ve attached a link to the video about the problem.

Hi

With the printer off can you move the printhead left and right by hand easily?

If the head moves freely then see below

Check the tension of the belt and adjust correctly.

Check the electrical connection to the stepper motor.

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