my k1 max really dont like me

will 45 days ago my k1 max aka the b@@@@ sorry i was in the middle of doing my fireman when it eat it self and i have to replace the nozzel and more that ok i have it in the back up but but the 2 screew will not come out and i sent i not the creality for help and there said ur on ur owe and it new not a 1 yr but that ok i just trying to replace it i help someone can help with this i took everthing off what i can but the screew still there

Hello @Revcutter …! :wave:

Welcome to the Creality Forum…! Creality

Post up a few pics here to give us a better idea of what’s going on…

Also try searching on this forum for issues with the K1 hotend and how to take it apart…