Nebula Camera causing CR10 SE to freeze as soon as it plugs in

My CR10 SE is working well by itself, as soon as I plug in my Creality Nebula camera, it will cause the printer to freeze, what is wrong?

I have tried the following:

  • turning the printer off and on
  • updating the camera firmware
  • factory resetting the printer
  • plugging in the camera at different times (before start up, after start up, after calibration, after print started) and through both USB ports.

No matter what I do, the printer will freeze, the print will stop and/or the touch pad freezes and can’t be used.

Anyone found a fix?

I put a video on youtube to demonstrate if it helps… https://youtu.be/ojWSIv5eYSA