I accidentally knocked the display off the its slide mount on the top right of the K2Plus. (It just slides into place as you all know) This damaged the ribbon cable with a cut in edge. My Bad. I need to purchase a new cable and get information on the replacement process. (What I need to take apart and how.) Sent email with info to support but no response (4 days)
Dan, I had the most luck with support replies by going to the creality official facebook page and sending an instant message for help.
Yes, they do not like to respond; they already got out money, just automatically send all emails to cs@creality.com to the trash can.
Yeah, It was CS@Creality.com I used. I swore off FaceBook as it is basically a sewer. Maybe I have to rejoin? FaceBook, I Quit! – Ramblin' Dan
Well, we are no long getting three day jail sentences for asking if the Covid virus originated in China - lol. Facebook is the only way to keep up with family - they do not want to try other platforms, plus we have several good local communities on FB.
Yea, the first time too the online help worked. They haven’t answered that line now for about a week.
Exactly what I was looking for! Thanks. Not so hard to replace. - good! Still no reply from CS@Creality.Com. Now, How do I order the cable? I created a new FB account and I see the Creality area has literally 100’s of fragmented groups. No idea where to go. All I need to do now is buy a new ribbon cable.
It looks like they have a display kit available on the website
To buy just the cable IDK if its available to purchase yet, most of the spareparts for these machines arent supposed to be available until sometime in March which pretty much sucks
Thanks Rob. You have been a great help. I have had the printer about a month and still waiting for the CFS (Amazon PKG Purchase) (end of January) I’ll order the whole screen kit if I have too. (ugh!)
I ordered the entire screen kit (WTHek) can’t run without it. The side slip screen mount needs a screw to prevent accidentally knocking it off like I did. Cable is fragile. Thanks again.
It does not matter the time of day or the day of the week, contacting their Facebook support gets you this answer immediately “Dear users, at this moment it is our non-working hours. If you need support, please leave a message and your e-mail address. We will contact you as soon as possible after the start of the work to take care of your problem!Agents are temporarily offline or during breaks, please briefly explain your problem and leave your email address and order number or a screenshot of the orderPlease note that the email address is important, so please provide it.Once again, the e-mail address is importantWe will quickly solve your questions and needs via email!”
They are located in China, I usually have luck contacting someone after 6pm CST
Could it be due to the 8 day holiday there ?
I ordered the screen and cable from the Creality Store Here is the last paragraph of the order confirmation:
If you have any questions or concerns regarding your shipment, feel free to reach out to our dedicated customer support team at store@creality.com. We are here to assist you.
So perhaps the CS@Creality.com is BOGUS. Use “store@creality.com” instead?
I have no idea how sales and support are structured at Creality. A store may only support what they directly sell.
With this new administration, it’s probably going to be even harder to get anything done when it involves support in China.
Buy your spare parts now before the huuuuggghhh tariffs kick in.
Only the end consumer pays tax costs. No such truth as a “business tax” A tariff is supposed to make high priced USA products competitive with imports by raising prices on imports. PERIOD. The 3D printing hobbyist market is going to suffer “final user” cost increase. It’s why I bought the K2+ last month. (December 2024) BTW an “embargo” is a trade BLOCK, meaning we can’t buy it at all (unless black market), (sorry - rambling off topic here.)
I’ve had the best luck with the Whatsapp link.