New Ender 3 not working,homeing is way off

i have a new Ender 3,the one that’s now discontinued.it’s brand new and i have an older Ender 3 that works fine.the new one has a Microswiss hotend on it but for some reason it did not take the microswiss offsets.so after 2 days of messing with it it now says Ender-3E on the main screen and it will not print and the home is way off.i tried looking for firmware to get it back but i have no idea which one to use.thanks for any help i can get.