New K2-SE not printing

Hello. I am new to 3D printing. I have a new Creality K2 SE printer. I am using Creality CR-PLA white filament. I recently set it up to use for the very first time. The set-up process went well. However, when I tried to do the first print (benchy), it would not dispense the filament. I made sure that the filament was inserted correctly and tried again with no success. So I performed a nozzle cleaning using the Creality video as a guide. There was some filament that I was able to clean out using the nozzle cleaning needle. I also was able to manually push new filament through the heated nozzle & it seemed to dispense properly. I then re-assembled the nozzle. I tried to print again but the filament would still not dispense through the nozzle. The print head seemed to be making the proper movements and the progress % was increasing on the display. But no filament was extruding. I am currently in the queue to chat with Creality rep but it’s taking forever. Thanks.

It sounds like the extruder is not driving

Remove the cover to expose the extruder gear

Run the extrude from the touch screen

Confirm the extruder gear is rotating

It’s a start into tracking down the problem.

If it is new, I would return the printer