Yesterday I received my Creality CR-Scan Otter and immediately installed the CrealityScan software, but when I run it, it gives me the message “No response please restart the software.” It gives me the options “Upload Log” or “Yes” and in both cases the program closes.
I can’t get past those options. Do you know how to fix this?
im having the same exact problem … it asks to uninstall a windows update but i dont have that update listed in my windows update uninstall area …
Do you have your Windows in Spanish or English? I have it in Spanish.
I, too, have the same problem. I can do a tiny scan of a few square inches, but any larger and the software gives the restart error. Does Creality read these posts??
Well, my issue was trying to use Google drive while scanning. Duh.
I found that the error was caused by my VPN. I used NordVPN. After checking the logs I saw some connection errors to various IP addresses. I disconnected the VPN and restarted Creality Scan. No more error. Give it a shot.