Order didn't come with filament listed in special I got?

Sparkx i7
1

Tried using the chat but it keep disconnecting me when I ask for human support

This was what my order was supposed to include

What You Get (On Us)
・2KG Hyper RFID Filament +1KG Soleyin PLA— FREE (live only · Jan 21-22 orders)
・Creality Cloud Membership — 1 Year FREE ($79.99 value)
・Extended Warranty — 1 Year FREE ($31.99 value)

:delivery_truck: Shipping: Ships in ~1 month

:high_voltage: Key Features of i7：

  • AI Photo-to-3D：One-tap photo to print, no modeling required.

  • 50% Less-Waste Multicolor：Richer colors, less filament waste.

  • Custom RGB Lighting：Print status visible at a glance.

  • Beginner-Friendly: From Box to First Print in Under 5 Minutes

  • Compact & Quiet：Fits any desk, runs quietly.

  • Quick-Swap Parts：Easy maintenance, minimal downtime.

2

Try to contact the customer service via another way.

From my experience, mail and whatsapp are the best methods

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3

It wouldn’t be untypical if the filament arrives separately, because these things are often not stocked next to each other. But ask the store customer service just in case they really forgot it. If you don’t get a proper answer also try the store’s FB group: https://www.facebook.com/groups/1069549846975665

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