Hello team,
I bought a CR-Scan Otter and tried to calibrate it.
Calibration process is OK, but the progress bar stops at 85% and Creality Scan 4 crashes.
I tried to :
- Change scanner firmware to 1.1.8
- move to Creality scan 3.3.48
- change USB port
- Open all firewall rules
Nothing changes, same problem.
After that, I checked in Windows Events and saw something related to mx6600_depth_engine.dll : “Error : Impossible to access to file mx6600_depth_engine.dll”
However, I checked this file and it is in the right directory. All rigths are opened on it.
@CREALITY, are you able to help me please ?
Thank you .
Cyril