Je viens d’acheter un scanner raptor. J’ai fait un scan par excitation tout s’est bien passé j’ai calibré l’appareil pour pouvoir faire des scans de qualité et maintenant je n’arrive plus a lancé le scan. Au moment de lancer l’aperçu ça me met un message d’erreur “l’aperçu de limage du scan à échouer “ et se, peu importe les réglages que je fais.
comment ce fait il que je puis lancé la calibration que j’ai pu faire deux scans avant et que maintenant non?
Can you please share the crash log file to them, this kind of issues users can probably help you very little with, as someone needs to check the log. I asked the engineers, they said:
Since the Raptor was able to calibrate successfully and complete two scans earlier, this may be related to the connection or software state rather than the calibration itself. Could you please record a video from the scanner connection through opening Creality Scan and reproducing the “Scan image preview failed” error? Please also export the Creality Scan logs and send both files to cs@creality.com. Log export guide: https://wiki.creality.com/en/3d-scanner/troubleshooting/upload-log Please include your CrealityScan version, scanner firmware version, Windows version and computer specifications. Our technical support team will follow up and investigate it further.
Please follow that and I think they can help you to solve the issue.