Raptor Pro - No Connection Via Scan Bridge Possible

Creality 3D scanner 3D Scanner
1

Hey

I received my raptor pro and a scan bridge yesterday and got started straight away.

I plugged the raptor pro directly into the scan bridge and wired everything up as described in the instructions and videos and did everything in the correct order.

I can only connect to the wifi of the scanbridge, but i don’t see the raptor pro in the cr scan software. I have also tried other laptops without success. Everything works perfectly with a direct cable connection!

Support has not yet contacted me, seemed to be a chatbot…:frowning:

Do any of you have an idea? is there any way to update the scanbridge firmware?

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2

I am having the exact same issue. Upgraded to a Raptor Pro, bought the Scan Bridge. Hooked up everything. I can connect to the unit via WiFi, but Creality Scan does not see it and the blue blinking light continues. I even bought a second Scan Bridge just to test if I had a bad unit, exact same issue with the second unit. Nothing I do will get it to connect. I have tried two computers: PC laptop, and MacBook—both are WiFi 6 machines. I’ve tried with and without the supplied dongle. I too am also waiting for tech support. Raptor Pro works amazingly wired.

3

Same here, managed to see on YouTube that the flashing blue light should turn solid green but no luck yet. Both my phone and my pc connect to the scan bridge network (open/no Internet) but the software can’t see the Raptor.

4

Raptor or Raptor Pro? I’m just curious if this is a Raptor Pro issue or if this is a larger issue that also includes the original Raptor.

I’ve been dealing with a few different technical support members. The time delay is hard since I am in the US, so assistance is not in realtime. I was offered a firmware update today sent via a Feishu account; however I am unable to open. I was instructed the following:

“About the problem of Scan Bridge, use the software to upgrade the controller firmware. When the computer is connected to the controller WiFi, please open the software and stay on the home page for a while to wait for the update.”

However, connecting to the internet of the Scan Bridge does not open anything. Eventually the internet says “Connected Open”, before it changes to “No internet”.

A video of what the issue is:

5

Same problem here. The bridge will not stop blinking blue. From tech support I did receive the same forware updat as above. Strange in mij ticket I mentioned to have only a Mac, and still they send me a Windows executable.
See if I can find somebody who can help me.

6

Okay, I have good news!!! I have a procedure on how to get it working.

Today for PC, Creality released a new update. Creality Scan 3.3.36. It had notes of how you could update the Scan Bridge without it using WiFi.

I downloaded the new software and I repeated the steps of trying to log into the scanner via WiFi.

This time, the Scan Bridge showed up in the devices in Creality Scan.

IMG_2359
IMG_23595712×4284 2.59 MB

I then clicked on “Device” in Creality Scan and I was able to see the Scan Bridge’s firmware was 1.0.6.

However, I was not given any prompt to upgrade (probably because I was still connected to the Scan Bridge’s WiFi.

So I unplugged the Scan Bridge and connected the scanner to the computer via the cable.

I then went back to the Device page and was able to click the link to see downloadable firmware.

On that link I was able to see available scanners and the Scan Bridge firmware releases.

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IMG_23635712×4284 4.43 MB

The newest firmware for the Scan Bridge is 1.1.3

I was able to download it.

I then disconnected the cable and reconnected the scanner to the Scan Bridge.

I then turned it back on and connected to the Scan Bridge over WiFi.

Then I went back to the Device page in Creality Scan and clicked on the folders next to Folder Path. I found the Scan Bridge firmware that I had downloaded and I was able to Upgrade the firmware to the most current version.

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IMG_23675712×4284 2.8 MB

Once that happened, SUCCESS!!!

The scanner and bridge are now seen on Creality Scan.

IMG_2368
IMG_23685712×4284 3.08 MB

So to recap,

  1. download the newest Creality Scan software (this update must be super new because it is not showing up on Creality’s software page yet)
  2. Plug your scanner in and go to Device and click on the “download link”
  3. Download the most recent Scan Bridge Firmware
  4. Plug in the Scan Bridge and connect to its WiFi
  5. Go back to Device and select the Firmware package in Folder Path.
  6. Upgrade the software.

I have not checked on my Mac if the software has been updated. I was also unable to see how to upgrade the firmware without WiFi. So I assume connecting a USB-A cable to the Scan Bridge’s upper port which I believe is the data connection (bottom seems to only be for power).

-Brett

7

Checked for Mac

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IMG_23725712×4284 3.77 MB

There was no software update on Mac, but the Scan Bridge with its updated software just immediately connected.

So if you have a Mac, try either connecting a USB to the Scan Bridge or see if you can borrow a PC to update the firmware in the PC method that I described above.

8

Problem solved, everything is working fine now on a Mac. You need indeed a windows computer to update the firmware. Thx for the useful update from Brett above :+1::+1::+1::+1::+1::+1::+1::+1::+1: Have a beer on me :beer::beer::beer::beer::beer:

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