I bought a v3se on Amazon and it came with box damaged. I have a couple of these so I opened it to find the screen broken. Then I set it up ans placed another screen on it and ran it and it would make a jamming and freak out when doing homing on x axis. I troubleshooted it and decided im going to return it. Do I need to clean it up and disassemble it?? Its just customer packed. Im nervous about them rejecting the return because i heard amszon has been getting picky on returns especially with electronics. Any insight would be appreciated
Hello @Nick_Groom 
Welcome to the Creality Forum…! 
How long since you received it ?
If it’s still within the return window, I’d send it back immediately to a UPS Store. They’ll scan your return code and handle the packaging.
You will need to take it back apart and place the pieces into a box.
Reason for return: Item damaged.
Welcome to the community.
I must confess, if this rather expensive device showed up at my doorstep with evident shipping damage, I would have not even gone past the open phase and just gone online and returned it. I’m curious, why would you risk invalidating Amazon’s generous 30 day return policy by trying to fix it yourself? The whole point of Amazon versus the direct purchase approach is that you get it in 2 days and if it’s a bulk package, they come pick it up if it was damaged and drop off a new one within normal lead time (2 days for Prime).
By fix it i meant calibrate it and grease it etc. I didn’t do any invasive work on it
I was basing my comments on this segment. It would have been at this point that the safe move would be to invoke your return priveledges.
On this topic below, let me bolster your confidence. Amazon’s return policy is extremely customer-centric. I receive on average about 1 package ever 1-2 days from Amazon and I return about 10%. So there is no need for you to worry.
[quote=“Nick_Groom, post:1, topic:48226”]
Im nervous about them rejecting the return because i heard amszon has been getting picky on returns especially with electronics. Any insight would be appreciated[/quote]
Here’s the example of my recent purchases, all trouble-free.
One last example, but certainly not unique. Last year I purchased a $1,900 generator that arrived on a third-party truck because it weighed more than 250 lbs. The product did not measure up to the advertisement. Amazon not only arranged for a truck with a lift gate to pick it up, they did not even wait for me and drove off after taping my pickup receipt to the garage door. My credit was issued within four hours of pickup.
This is not an isolated case. If a truck had to drop it off, such as UPS for example, because of size, they assume the burden of providing the means to return it. In some cases, for smaller items under 20 lbs, I often wonder why they find it necessary to do that, but that may be the seller’s choice.
I should also note that if it were an exchange product, there have been cases where the replacement shipment arrived before the pickup or it was the same carrier who dropped off and picked up.
While I am no fan of Bezos and I fully realize that every purchase I make with the devil deteriorates my local retail choices, the fact remains, no brick and mortar shop can provide the same level of customer service that Amazon has. This especially true for me because I live far away from the closest retail center and I am over two hours away from any tech store like a Microcenter or Best Buy.