Hi I have the sermoon D3 Pro and the plate is flexible plate, there have 2 side one is A plate and another is B plate. I want to know the difference and what side is supposed to print which material.
Due, I have look up in Creality website, they not even mention about it.
Another question is the plate for D3 is suitable for D3 pro? I have ordered it but it came with 2 different plates PEI plate, PC plate.
Thank you in advance for answering neither of my questions.
Just speaking in general the PC plate sticks a bit too well so much so that it ripped the coating off when I tried to remove a print. PEI is brilliant with PLA/PETG, just let it get cold and the prints all but fall off. PEI does stick rather well to TPU so you might consider glue as a release agent. I’ve just started printing ABS and it seems ok with a PEI plate, minor lifting at corners so I probably should put a brim on it.
It’s incredibly frustrating that Creality has failed to provide adequate support or clear documentation for the Sermoon D3 Pro, especially when so many users are struggling with defective parts and unclear product specifications. To clarify, the build plates for the Sermoon D3 and D3 Pro are not interchangeable—the D3 has a larger build volume (300 x 250 x 300 mm) compared to the D3 Pro (290 x 220 x 300 mm). This means their plates differ in size, and one will not fit the other. Creality’s failure to make this information readily available only adds to the confusion.
Additionally, the lack of availability for replacement parts—like hotends and build plates—raises serious concerns about Creality’s commitment to supporting this machine. Many users, myself included, suspect that Creality is aware of widespread defects in these components, which might explain why they are difficult to find. This is unacceptable for a product marketed as professional-grade.
Consumers have legal protections against defective products. Under consumer protection laws, manufacturers are obligated to repair or replace defective goods within a reasonable timeframe. If they fail to do so, consumers may be entitled to refunds or even legal recourse. I strongly suggest filing complaints with both the Federal Trade Commission (FTC) and the Better Business Bureau (BBB) to document these issues. If enough complaints are filed, it could prompt further investigation into Creality’s practices.
For those who have experienced repeated failures or financial losses due to this machine, consulting a lawyer about a potential class-action lawsuit may also be worth considering. Manufacturers can be held liable for defective products under product liability laws, especially if they fail to address known defects.
Creality needs to step up and take responsibility for the Sermoon D3 Pro’s defects. Their lack of transparency and support is damaging their reputation as a brand. If you’re facing similar issues, let’s organize and take action—this isn’t just an isolated problem; it’s systemic failure. Reach me if you are interested in organizing something: info@exotech.solutions