As explained earlier in the chat thread email is not the quickest way to get a response as they get bombarded by so many emails that it can take time for them to process them and get back to you. Sometimes they may need to refer things on to the engineering team which can often require an email or two. Its also worth noting that they are based in China and Chinese is their native language so they most likely also have to translate some emails to fully understand them and as we all know some translations can often put words in the incorrect order etc. so that can also add to the delays. I know its not ideal but just wanted to give a little context as to what the delays are for.
In terms of contact routes and opening hours here is the information I have been given…
Customer Service Updated
WHATSAPP
+86 19007569370
+86 19925217817
Working time:
09:00-18:00 UTC+8
TOLL FREE PHONE
US: 1 833 513 5012
Brazil: 0800 892 4077
Working time:
09:00-21:00 UTC+8 (Weekdays)
09:00-18:00 UTC+8 (Non-working days)
TELEPHONE
+86 755 3396 5666
Working time:
09:00-21:00 UTC+8 (Weekdays)
09:00-18:00 UTC+8 (Non-working days)
EMAIL
After-Sales issues: cs@creality.com
FACEBOOK
Creality Support - Facebook
LIVE CHAT
Website: https://www.creality.com/pages/service-center
Creality Cloud website/app: https://www.crealitycloud.com/
