Hi,
I got a new K2 Plus combo, I did the unboxing, I made sure to remove all brackets and screws. I started the self check, and I got a big surprise. The extruder when it went to the cutter rod, it slammed pretty hard against it and I got error TC2855 .
Creality documentation says to check the cutter and cutter rod, but there isn’t much to check there, it’s installed there by default.
I tried to print, and I got even more noise when it slammed again against the cutter rod to a point where the extruder lost its cover.
Any advice or help is much appreciated.
Thank you.