Anyone else find dealing with tec support a absolute nightmare? I mean if you create a tec ticket, there is no way to track the history of it. WHY???
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I have never had an issue. I just email cs@creality.com
My K2 Plus has had serveral issues. At some point I will need to do a write up of how to really replace the X and y stepper motors and how to change the belts. Of the one year of ownership (and warranty) it has been sitting for 3 months waiting to diagnose the issues or waiting to receive parts or waiting to receive replacements for parts that were bad themselves. Just sayin’
こんにちは。
病院と同じように待ちます。
私は緊急エラーの時は辛抱強くヒューマンチャットを待ちます。
緊急エラーでない時はテクニカルサポートのチケットを作成します。
返信には時間が掛かります。
ユーザーの数だけエラーが有ると思います。
世界中からサポートに集まります。
順番に対応していると思います。
焦らずに辛抱強く待つことです。
ちゃんとサポートしてくれます。
そして、楽しいプリントが始まります。
My K2 Pro arrived damaged by Fedex and within a week I had the parts I needed to fix it. Then discovered the CFS was also damaged. A week later, I got the parts for it too. And in fact, some extra pieces I didn’t need so are now in my spare parts stash. In contrast, Elegoo support was quick to say they would send me parts - finally got them a month later. I’ll take Creality’s support any time.
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A new printer arriving with damage for me would be an exchange, having something breaking after some time in using can happen and needing to exchange parts under warranty is fine, but not on brand new equipment (regardless if the culprit was the shipment provider)
That being said the support email does work, a bit slow in response times, but nothing too far outside what most companies have, but using email is quite outdated versus having a proper support ticketing system, definitely an area that could be improved
I have never returned a printer - I’d rather get the parts in and repair it. Especially such a heavy printer I struggled to get upstairs to my print room…there was NO WAY I was going to get it back down lol. Plus, I threw away the box the day it arrived.