To the Creality Australia Team,
I am writing this because I am beyond frustrated. I am absolutely appalled by the service—or lack thereof—I have received regarding my recent purchase of the Falcon 10W Laser bundle.
To give you some context on who you are dealing with: I am not a one-time buyer. I have been a loyal Creality user for years. I currently own four Creality printers, a laser engraver, and a Creality Lizard. Beyond just buying your products, I have spent years advocating for your brand as a reviewer on a Tech Radio show here in Australia. I have sent countless customers your way and spent thousands of dollars of my own money on your hardware.
The way I have been treated during this transaction is an insult to that loyalty.
I specifically went to eBay to purchase the Falcon 10W bundle (including the honeycomb bed, extension legs, and rotary tumbler) because your official website correctly showed that these accessories were out of stock. I was told that eBay had the stock. I negotiated in good faith, explained exactly what I needed, and paid $550 AUD.
To receive a message after I paid, stating that the accessories are actually out of stock and won’t arrive until the end of the month, is a classic bait-and-switch. What makes this even more infuriating is that these items are still currently advertised as “in stock” on your eBay store right now. You are knowingly misleading Australian consumers by taking money for products you do not have.
This isn’t just a hobby for me; I use this laser engraver to generate income alongside my primary job. By mucking me around and lying about your stock levels, you are directly impacting my ability to make money.
A generic, “I’m sorry to hear that, you’re a valuable customer” is a hollow and meaningless response when it isn’t backed up by action. I have been messed around, lied to about availability, and now I’m $550 out of pocket with a half-useless machine arriving and no idea when the vital parts will actually show up.
I expected some form of compensation for the massive inconvenience and the financial hit I am taking because of your errors. Instead, I’ve been told to just deal with it. This is completely unacceptable.
Let me be clear: this will be the last Creality product I ever purchase. You have lost a long-term advocate and a high-value customer because you couldn’t be bothered to manage your inventory or treat a loyal user with basic respect. I expect a response that includes a real solution and compensation for the drama you have caused me.
I am incredibly unhappy, and I expect better.
Regards, Grant S