The printer is not connected to the account

Flagship K Series Creality Flagship K2 Plus & CFS
1

the Qr code for connecting the printer to the account is no longer displayed on the printer, the printer is no longer visible in the creality cloud
на принтере перестал отображаться Qr код для подключения принтера в аккаунт,.принтер перестал быть виден в creality cloud

20250713_140037
20250713_1400371920×1136 140 KB

14.07.2025 я написал cs@creality.com. ответа так и нет. Может и хорошо что принтер не подключается к облаку? :wink:
On 07/14/2025 I wrote cs@creality.com There is still no answer. Maybe it’s a good thing that the printer doesn’t connect to the cloud? :wink:

2

If you perform a factory reset, you get the QR back, as everything is wiped and you have to setup from scratch again

Zero length - create empty file called wipe_all on the USB stick and reboot..

3

why should I use a zero-length file if a factory reset can be done through the printer menu?

4

Both approaches work / do the same thing…

Up to you which method you use …
I’ve had a number of scenarios where the menu option wasn’t available, the file, USB approach always works…

5

Thank you very much

Thank you very much