Dear Users,
To provide you with a better experience, we continuously optimize our products and listen to user feedback. Recently, we received feedback regarding the pneumatic connector at the K2P feed inlet becoming loose. In response, we have upgraded its performance to further enhance durability and stability.
Upgraded materials applied to products: After receiving the feedback, we quickly upgraded the materials and implemented them in our products. If your product experiences this issue, you can contact customer service via our official website/service channels for a free replacement.
DIY Solution Available: To make it even more convenient, we have also provided a model for the pneumatic connector guide part, which you can 3D print and use to reinforce the structure and prevent potential issues.
Of course, even without any modifications, your existing product will continue to function normally without affecting daily use.
Creality reaffirms its commitment by offering a one-year warranty for this part. If you encounter any issues within the warranty period, you can contact Creality’s customer service for a free replacement to ensure a worry-free experience.
If you have any questions, feel free to reach out to our customer service team!