I had a wire break on the cable that plugs into the toolhead. Can someone point me towards the direction of a replacement or a support contact? I tried Google and the website and came up empty. Thank you in advance.
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Did you ever find out where to get one?
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I need one of these too!
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I currently use an Ender 3 V3 and had a problem with the toolhead cable. The part itself costs $12, but shipping to Europe is over $70 – that’s more than $80–90 total, which is almost a third of the printer’s price.
That’s not acceptable. I was actually considering buying the K2 Plus, but what’s the point of getting a printer if spare parts are nearly impossible to get or only available with overpriced international shipping?
This is seriously off-putting – I’m technically capable and can repair a lot, but only if I can get the parts. Creality urgently needs to make spare parts available locally or at least offer affordable shipping options for small items.
Try asking for 3103110631? I think the plus will also work.
Thanks Barry – but this is exactly the problem.
The linked shop (DREMC) is located in Australia. While the cable itself only costs 19.45 AUD, the total with shipping is 43.80 AUD – that’s over €26.
And that’s just for a basic toolhead cable, which should be readily available worldwide for such a popular printer.
Why isn’t this part sold on AliExpress or directly from Creality China?
– It’s a typical wear part (toolhead cable failures are not uncommon)
– The printer is current and widely used
– And yet, there are only two known sources: Australia and Canada – both with excessive shipping costs
I honestly can’t understand this.
Even Creality would benefit from making this part easily available:
If users could simply buy the cable as a spare, they wouldn’t have to send back the entire printer just because of one broken wire.
In my case, I could repair the cable manually if I had to – but why go through that, when such a part should just be available?
Many customers are technically skilled and want to maintain or even upgrade their printers themselves – that would also reduce pressure on Creality’s support.
This is a deciding factor for me when considering future purchases. I was actually planning to buy the K2 Plus early next year,
but what’s the point of buying a printer if I have to search the entire globe for a simple spare part in case of failure?
I guess the fact the international shipping from “first world” country is not subsidised. I mean to order part from Creality after warranty is like 20-30 USD for me to from China to Australia if it something I cannot find locally or on aliexpress. Otherwise, I usually wait for that dealer to order it for me.
Our local vendor did tell me as those spare part come in alot packing and require manual re-packaging to and untangling those wiring loom so probably why not much places stock them.
If it under warranty maybe to see if you request free replacement one?
Thanks for your input – I get your point, and I’m aware that international shipping isn’t cheap and that spare parts might need manual unpacking or handling. But in the end, I’m just a customer who needs a simple replacement cable. Nothing more.
It’s frustrating that something so small turns into such a complicated process – especially when other brands manage to offer spare parts much more easily and globally.
I don’t think it’s asking too much that a standard wear part like this is available through more accessible channels. That would make things easier for everyone – customers and support alike.
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I have 8 cables in stock for the (non-plus) bversioin
$20 plus shipping. Can find me on facebook IMRC Racing N Repair Or can contact me through my website www.shopimrc.com
I am a RC hobbyist and store and happened to have an Ender 3 V3 with a bad cable. I managed to get 10 cables imported to me and wanted to share them out. Figured $20 and shipping is fair, since Canada wont ship to us, and Australia is $90 bucks for 2 cables shipped to us. They are also the marketplace on e Facebook. I have 8 to sell if anyone is interested
I recently just came across the same issue and I’m shocked it still is not regularly supplied after all this time. I am not sure what you all ended up doing, but I ended up contacting Creality support and they were able to provide the part at only $5.91. However it came with $30 flat shipping, so unfortunately kind of had the same issue with paying $36 for a $6 part. What ended up making most sense to me as a solution was to buy a couple so I could spread out the cost of shipping, meaning I have a few extra. If you are in the US that should limit shipping cost and shipping time. I had to wait about a month to get mine, but they say that was because of the Chinese New Year. As for outside the US, looks like the eBay international shipping rate is around $15-20, which is more reasonable than buying from Australia, but I wonder if you have been able to contact Creality directly?
You can check eBay for “Creality Ender 3 V3 Plus Replacement Tool Head Wiring Cable (SKU 3103110630)”. They are currently listed at $16 plus shipping, as I am not trying to make a huge profit and hope this can help people who are in the same situation I was. If this works out I (or someone else) could potentially buy more at once to limit the shipping cost per item and offer them at a reasonable price? I am wondering why no one else has done this, but could not imagine against any restrictions since Creality is still getting their $5.91 and we are just saving shipping costs, but let me know if anyone thinks otherwise! It just seems to me like such a supply issue should not be happening!
I hope this helps!