Unable to use Creality Scan 4

Software
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1

I’m trying to use my Ferret for the first time, but I can’t get the software to work. When I start the software, it pops up a message saying the scanner is connected. It then launches a dialog for Performance Testing. It has a circular status indicator that initially starts spinning as expected, but it quickly just freezes. Shortly after that, my whole computer freezes. I have to do a hard reset to get it to come back. I’ve tried letting it sit for a few hours, but it doesn’t get beyond that testing.

I don’t have the most up-to-date computer, but it seems like it should work.

CPU: Intel Core i7 9700K @ 3.60GHz

RAM: 64.0GB Dual-Channel DDR4

Video Card: AMD Radeon RX 7800 XT 16GB

I have the latest video card drivers, and I’m plugging the scanner directly into a motherboard USB 3.0 slot (I’ve tried different ports, as well.). Is there anything I can do to use this scanner with my current hardware? Could an older version of Creality Scan still work?

p.s. In searching for answers, I’ve seen a few posts saying official support is done through Facebook. Is that true? I don’t have a Facebook account, and I really don’t want one. I’m hoping to get some help here.

2

Same here, 11700k

AMD 7900 xt, current driver 26.x

Otter up to date, newest software

Disconnect everything, reinstall creality scan connect i can do one scan, make one error and the software freezes, you close the software open it again → performance check → freeze, need to hard reset cant use it until i reinstall, i learned to never go back, going back or doing something that would make the software think more than 3 seconds → reinstall

Fresh otter, out of the box, unusable, 22d later and this post does not even have a reply yet this thing will go straight back to the dealer im not sitting around here with that lol …