USB won't recognize my Otter scanner

Scanner & Falcon Scanner
1

HI, first post. I have an Otter scanner that I just bought a couple of weeks ago.
My computer is a ROG MAXIMUS Z690 with a 12th gen intel I9 12900k 32 gig memory.
USB port will see a USB stick but won’t recognize the scanner.

My older computer which is a bit slower (it’s a I7 16gig) will see the scanner but, the fps in only 5.
Any idea what could cause this, thanks in advance, Jeff

2

I just saw this on Creality FB scanner group
It may or may not be related.

edit: Thank you very much I was able to solve it, I had the camera blocked for all applications, it is now working correctly```

`In the post, they recommended checking privacy settings on the camera.`

Open windows Settinas-Privacy-Camera, confirm whether the system camera permission is enabled, and ensure that desktop applications have permission to access the camera.
3

What does show in the device manager once you plug it in?
Could be privacy settings, missing chipset drivers (I guess it needs USB 3.0) etc. If it works on the other PC the cable should be fine at least.

4

The only USB 3.0 in on the front, all others are USB 3.1 and 3.2 on the back.

Checked for the camera permission and it is ON.

Thanks for the help. Jeff

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