Hello all,
If the way this company “Siddament” operates, then ok, otherwise give your view if you feel.
I have bought filaments generally via ebay/aliexpress/amazon, and with different brands they have always arrived boxed.
I thought, ok, why not see if I could find an Australian filament supplier and put the money into Australia rather than an overseas company.
I found one (of many) and decided to buy a couple of rolls from them, “Siddament”.
The two spools arrived in vacuum sealed bags and wrapped in bubble wrap.
I decided to send their support a message of my disappointment of them not being in boxes as have other suppliers have.
Their rude reply…
Siddament Support 17:21 (1 hour ago)
to me
we haven’t used boxes for 2 years, they add to the shipping weight pushing it up in all aspects, I’d suggest buying elsewhere as we won’t be ever going back to boxes, it saves 2000$ every 20000 spools in the shipping and handling from china, and it saves a further 2000$ in last mile shipping, when you have 4 rolls of filament it weights 5.2kg with boxes without boxes it weighs 5kg making it ship for 10$ instead of 17$. With my margins the boxes do nothing to help it but make that margin worse. If your happy to pay for boxes we can add them to each order for 80cents extra but you’ll pay more in shipping.
this is outlined in the transparency article so it’s been displayed for the past year under the moving back to plastic spools.
They suggest buying elsewhere … not, we are sorry that it doesn’t meet your specific requirements.
You are also required to read the fine print when ordering.
Then, when I replied, letting them know I would not be buying from them again, to which they obviously tried to shame me by putting the conversation on their Facebook page for comments, and directed me to it 
If you feel ok with their companies methods, fine. If not, reply to this here, but don’t bother to message them directly as it probably be shamed by then also.
Cheers.
P.S. When you go to a site to look for a filament and decide to buy one, do you go searching their site looking for their “transparency” articles ?