According to the website the warranty to replace or refund for a defective product is one year. According to customer service Creality policy is:
“Sorry, our company stipulates that you can only apply for a replacement within one month after the machine is delivered, and you can only apply for a refund within 14 days after the delivery, so we cannot refund or replace the machine. We will provide you with technical services and reissue parts to solve your problem, and look forward to your results.”
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Une garantie vraiment ridicule, j’ai reçu mon imprimante le 20 janvier et depuis passer plus de temps comme technicien à réparer les troubles de la machine qu’à imprimer. Dépenser 2500$ pour apprendre à devenir technicien pour Creality n’était vraiment pas mon but. Extrêmement déçu par cette machine. J’aurais dû garder ma Ender 3 V3 Plus
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I’m not sure where you saw allowed to return/ refund for 1 year? It does say any product shipped to Creality is for repairs or refunds they will not bear the cost. I’m guessing shipping your printer back to them would easily cost $150 +. This is what it says. It’s ensured by Creality 3D that under normal use, the Creality 3D products you purchase will be free from defects in material and workmanship during the warranty period. They also have a chart listing the timeframes for all the components warrant timeframe. They will provide after sales support and service during the warranty. Every product available for purchase everywhere has a short return timeframe.
My new Ender 3 V3 SE arrived and would not work from the minute I switched it on. (The CR probe didn’t drop, so the nozzle kept hitting the bed) I immediately requested a return from eBay and messaged Creality UK. They replied, saying they would sort it and please cancel the return request? This I stupidly did (NEVER do this with eBay as it cannot be re-instated). Anyway, I tried everything they and forums suggested to fix the problem. All I got from Creality was requests for photos/videos/evidence (most of which I had already sent) and offers to send a new CR touch probe - which would be pointless as I borrowed one from a friend and still had the same problem. Yesterday, I thought I 'd give it one last try and the printer blew up! Smoke everywhere. Now I am stuck: no return, no refund, nothing. eBay say they will try and sort it for me as Creality were out of order asking me to cancel the return request. The next step will be to ask Paypal for the money back. I now have to start loooking for a supplier of an Ender 3 that ISN’T actually Creality UK in disguise. Can’t find one …