According to the website the warranty to replace or refund for a defective product is one year. According to customer service Creality policy is:
“Sorry, our company stipulates that you can only apply for a replacement within one month after the machine is delivered, and you can only apply for a refund within 14 days after the delivery, so we cannot refund or replace the machine. We will provide you with technical services and reissue parts to solve your problem, and look forward to your results.”
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Une garantie vraiment ridicule, j’ai reçu mon imprimante le 20 janvier et depuis passer plus de temps comme technicien à réparer les troubles de la machine qu’à imprimer. Dépenser 2500$ pour apprendre à devenir technicien pour Creality n’était vraiment pas mon but. Extrêmement déçu par cette machine. J’aurais dû garder ma Ender 3 V3 Plus
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I’m not sure where you saw allowed to return/ refund for 1 year? It does say any product shipped to Creality is for repairs or refunds they will not bear the cost. I’m guessing shipping your printer back to them would easily cost $150 +. This is what it says. It’s ensured by Creality 3D that under normal use, the Creality 3D products you purchase will be free from defects in material and workmanship during the warranty period. They also have a chart listing the timeframes for all the components warrant timeframe. They will provide after sales support and service during the warranty. Every product available for purchase everywhere has a short return timeframe.
My new Ender 3 V3 SE arrived and would not work from the minute I switched it on. (The CR probe didn’t drop, so the nozzle kept hitting the bed) I immediately requested a return from eBay and messaged Creality UK. They replied, saying they would sort it and please cancel the return request? This I stupidly did (NEVER do this with eBay as it cannot be re-instated). Anyway, I tried everything they and forums suggested to fix the problem. All I got from Creality was requests for photos/videos/evidence (most of which I had already sent) and offers to send a new CR touch probe - which would be pointless as I borrowed one from a friend and still had the same problem. Yesterday, I thought I 'd give it one last try and the printer blew up! Smoke everywhere. Now I am stuck: no return, no refund, nothing. eBay say they will try and sort it for me as Creality were out of order asking me to cancel the return request. The next step will be to ask Paypal for the money back. I now have to start loooking for a supplier of an Ender 3 that ISN’T actually Creality UK in disguise. Can’t find one …
It’s worth note that you can’t even find PARTS for a K1 MAX. I’m having to use my 3v3 to print the D3vil Designs Booty Flanged Bearing Gantry mod just to replace Steppers in it since they discontinued the things.
I’ve bought steppers off of Ali Express that worked after mine kept overheating. You should be able to find these kind of parts on Amazon and Temu also…
Pure and simple? You are buying ONE HALF of the needed Steppers. The only ones you can buy there is the X axis one (as shown in recent adverts for this after FYSETC got curb-stomped over mis-representing them as being for EITHER. You can’t BUY the Y stepper anywhere on the planet except Australia and Canada right now and they won’t generally ship outside to the US. (Spare me any BS on that particular subject). Creality dropped the ball, and badly, on this stuff.
If you’ve a blown Y-axis, you have two options, do something along the lines of D3vil Designs, Flanged Bearing Mod, or the more advanced Linear Rails Mod, both from BootyCall Jones…or pitch the printer as it became a blindingly expensive and LARGE paperweight.
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They ship to the US? I had friend order them and arrived okay, maybe request to see if you order same part number from Creality directly?
There was some indications of, No- and even if they did, you have the import tariffs there right at the moment- so it didn’t make sense there to buy those parts when the D3vil Designs Flanged Bearing Gantry Mod improves the whole design (Yeah, the K1 has some MAJOR issues…) and costs about the same total price of the replacement of the DUFF steppers (Which you’ll be replacing again…there’s a HINT in the first place with their initial failure that put the whole assemblage in my hands.) when the Flanged Bearing Mod or the Linear Rails one that BootyCall Jones followed the FBM up with FIXES Vertical Fine Artifacts (Ringing you can’t get rid of otherwise when you pick up the speed. The problem begins with the choices Creality chose to lower their costs- they make for a much poorer printer in the case of the K1 and I’m suspecting the K2 series printers. There’s even chintz going on in their Ender 3 series printers. Things they didn’t need to do to shave pennies or maybe nickels or dimes off their BoM that make the things trend to not being worth the ask price in many cases.
If you’ve not figured it out, I’m still in as a Creality user…and still sort of in their camp. I’m…gravely…disappointed with some of the things I’m finding out with their latest series of products (e.g. K1/K2 and peripheral lines like the Ender3 V3 original or their Plus CoreXZ) where there’s some deeply inexplicable things like nerfing print performance strictly to 300 deg C for the hotend when it can safely hit at least 310 and bed temps to 100 in most cases when it will do, again safely, 120 deg C- IF you bloody put a 400w Meanwell brick of the same model series for $3-6 more on BoM costs. I mean, seriously, Creality…