It should work. I have my Ender 3 V3 SE and Ender 5 plus both connected to a Sonic Pad, the Nebula pad is almost the same, but you need a weird adapter cable that connects to the original screen connection and then to USB on the Sonic pad, but it does mean that the SD card reader and type C USB are now not useable. The Nebula Pad should be a direct replacement for the dial screen.
My ender 3 Neo Max, has not been working since December. I contacted Creality direct and told that I should contact UK store. Did that and sent video via YouTube, photos and proved the machine was still in warranty. The machine would not turn on at all. There replies to the problem were . Is it still not working? Dose it work when you unplug the sonic pad? Are you using a 3rd party slicer (What?)⌠Eventually they agreed that it was the motherboard. And they would send one for me to replace. As a 63 year old tec neanderthal, I was not happy at this, ( if your car broke down, the garage wouldnât send you a new engine to DIY) But itâs the only way I will get my machine back up and running. After a while, I asked where the replacement was? Chinese New Year. See you in 2 weeks⌠Still no nearer to getting my machine back.
I have seen on another social media platform that they donât have the motherboards in stock, and not likely to get them in soon. I have given them till 15th March then its legal timeâŚ
The card reader seems to be a big problem. I´ve heard so often about it, and for me it´s impossible too to flash the firmware. I´m in contact with the service since weeks already, and I´m on the way to buy another printer now, but not a Creality. Never again!
My friend still has not got any action from Creality, they say they canât source the motherboard.
But they have warehouses full of printers and he should be eligible for a complete exchange.
Terrible service!!! Donât buy Creality!!!
@Fatdwarf3075 , have you got any action???
Hi. I told them that I would be taking legal action under consumer rights. Last email from creality was that if they dont update the tracking by the end of March. They will replace the machine. Will wait and seeâŚ
Since the last post, I contacted Creality by posting a review on the Creality.ca site which essentially said Donât buy Crealty, they donât honor their Warranty. They contacted Creality support who asked for details of what had transpired so far, so I got my friend to fwd me a copy of his emails and sent this to support:
"See the attached pdf for a copy of the correspondence so far regarding this warranty claim.
As you can see,XXXX has provided all of the video documentation that you requested.
Your latest response says that you will provide a return label so that he can return the defective printer âwithin two daysâ but that was almost a week ago and you have not yet sent anything.
Note that this failure occurred within a few days of purchase and according to your written warranty, he should be eligible for an exchange printer, yet none was offered.
Sending a replacement part is just not good enough.
Expecting a customer with no experience to satisfactorily replace delicate electronic components is the absolutely the worst after sales service I have even seen. Except for installation of âplug and playâ components, (which clearly this is not), repair of electronic equipment should only done by qualified service personnel. The consequences of a mistake could be damaged equipment or even a fire.
If this is actually Crealityâs repair policy, it should be discontinued immediately - not only because it is unsafe but also because it leaves you open to legal liability if an incident should occur.
Please just replace this printer as the customer requests."
A couple of days later he received a return label and is currently waiting for the replacement to arrive.
After the last email from Store.UK@Creality on 13th March. Which said that if the tracking number was not updated by the end of March. They would replace the machine. Well as Friday is a Bank Holiday in UK. Tomorrow is the last working day of March. I contacted them and asked for an update. And just got the stock answer. âSorry no update as yet. We will urge warehouse to update asapâ. I replied that as the motherboard still isnât in stock, I cant see it will be in stock by tomorrow. And that if I donât get a reply by tomorrow. Legal action will be re-started. So still waiting.
I have been told that a returns label will be sent. Not expecting it to arrive before Tuesday due to PH in UK.
Does it come via email?
If so, what is the delay. They know my email address so itâs just a click of a button.
With Amazon returns I get it through email, I donât see why you wouldnât get it by email from Creality.
Update: My friendâs replacement printer finally arrived!
Four months to get warranty service, and then only after a lot of hassle.
This is truly TERRIBLE service.
Creality should be ashamed.
Wow that took awhile. Glad it finally got hereâŚ
Must admit Anycubic are a tad quicker in response time. Sorry Creality you need to up your game.
I have a issue with my ender 3v3 se. (Dont get me started on my ender 3 pro 
) biy right out of the box the gold screw holes that are in the molded base broke upon tightening the z axis bracket without the stepper motor. I also couldnt get the bottom screws that attach the rails of the assembly the x axis hotend the ones thst screw to the bsse the 3 screws to tighten fully. The ones to the back stay loose on both sides the single one not the two that are beside each other. Then up top on the z axis bracket i very carefully tighten not even one side at a time either. A little on one then a little on the other back and forth. But the one to the outside tightened fine. Bit the one to the inside was loose so i untighten both and i find the gold part thats to stsy inside the molding is now on the screw. I dont thonk mucj of it so i inserted it nsck on and tightening it as best i could try to run it as is. I waisted 2 1kg hyper pla of filament trying to get a good print. Levelled it probably easily 100 times nothing. This was in the first few days. I finally had enough because of the issues i had with the ender 3 ( that still wont work right even after every upgrade). So i contact creality directly. They wanted all this info (some i get) but wanted videos that was too large to send told me they had no clue what the gold part was like really. Its in every video out there if you dont know that part you dont got this machone or know about your products. So its back and fourth with emails and emails. They wanted to give screws send me links to there video troubleshooting and wanted me to send it back at first then they would send me another. No thatâs not right it would taken a month easily to finslly get it. Then they think my upper assembly was bad. Idk how they got that idea its the bottom assembly and the screws not tightening. Nothing about the top so finally they sent parts a new build magnetic plate because mine got filaments so stuck i couldnât get them off. Finally the other part was just the molding case not the fully assembled bottom and im nervous about replacing it because i read that it will void the warranty plus thats allot to change around. Im at about my end of dealing with creality3d ive had nothing but headaches from there machines and this one was to be a great upgrade to the ender 3 pro and so far it isnât.