Hello,
I have a Scan Otter connected to a Scan Bridge. Using USB 3 through a wifi 6 dongle.
FW 1.1.8 otter, FW1.1.5 SB, 3.3.6 software ver. I have zero issues connecting and scanning.
My issues: My scans are difficult at best. No matter what mode I choose, the quality, using scan spray, scan spray and markers, markers on the base and standing. You get the picture.
1st it takes forever because it just looses tracking constantly.
2nd, and this may be normal, the built in light will only stay on for a max of about 15 seconds. I then turn it on again. I now just use a flashlight in place of it.
I have calibrated the unit twice with both finishing in the upper 90%.
The best part is that my scan still looks bad when I’m finished meshing it. I tried every setting I could generate adjusting the point cloud optimization and mesh settings.
It’s baffling how I see (youtube) people scanning very small objects with ease and getting great results while I’m having difficulty with a piece that’s approximately 3 inches long and 2 inches wide. (model car interior)
Is it possible the scanner is the issue? (needs repair)
Somehow I think it’s me.
Can you send some pictures of what you are scanning and also the results. I have found that, despite what some people will tell you, you really do need good lighting. Check your exposures, I find I get better results when I over expose a little. I have two led lights on tripods that I use and I also use a matt black silicone mat that is really for baking that I use as the base. I don’t use a rotatable stand any longer, I find walking around the model gets better results and fewer tracking issues. What kind of fps are you getting? When tethered to USB I get 29-30 fps and when using the wireless scan bridge I get 14-15. Both seem to work perfectly. The scan bridge definitely gives a better grip and I do lose tracking a lot less since using it. I have never used spray, don’t like the markers but do occasionally use some 3d printed objects with markers on spread around the target object.
t sounds like tracking might be the main issue. If your scanner keeps losing track, try adding small high-contrast markers or using a better scan spray. Also, the built-in light shutting off frequently isn’t normal - maybe check if a firmware update helps.
For better results, try scanning an object with more texture to see if the issue is with the scanner or just the model. If problems persist, reaching out to support might be a good idea. Hope this helps!
Mordorf: You are spot on about seeing 14-15 fps with the bridge. That’s exactly what I see. And I do move around the subject. If I use a marked turntable this thing turns into a fly swatter. I do like the portability of the bridge though.
adamsmith: I use the reflective markers, balled up tissue paper, marker towers, marker balls, marker billboards and spray. With the Otter’s built in light turning off and now knowing that it’s not functioning correctly, I’m going to contact support and try to send it in to be checked. If that’s even possible?
So it’s looking like support for the Otter is going to be a uphill battle.
Even after sending a very detailed explanation of what is happening they’re response is as follows:
Thank you for contacting Creality customer support.
We need more information for the printer in order to serve you better.
1:A screenshot of your complete purchase link and the order receipt/invoice (it’s a prove of warranty)
2:A picture of the SN code (it’s a bar code sticking on side of the printer /control box/about tab in the Sonicpad )
3:A video of the malfunction (you could try uploading it to any cloud drives or youtube, please check if the permission is set to public if you are using cloud drives.)
Your detail information and description would be appreciated.
Numbers 1 and 2 I fully understand. No problem at all.
Number 3 is not gonna happen because I just don’t feel the need for a video at this stage.
Especially after sending my detail information and description.
Any suggestions for support in the states?
I tried chat and was told no one could help and that I needed to speak with someone in the states. I didn’t see a phone number for the US anywhere.
I’ll agree on the observation where lot’s of YouTube videos show people who easily scan all kind of objects with no problems. Seems like a piece of cake to use Creality scanners.
But now as I got my hands on a Raptor Pro the reality is quite different. I’ve tried various small objects, and tried different scan methods but none work after several hours of testing. I’m not even close to get something where I can see that scanner has been able to detect the object.
Like for instance, if I choose Blue Laser Mode and Cross Lines, the “quality scale” to the left is stuck at the bottom (“Too close”) regardless how far I have the scanner from the object.
And if I select "Parallel lines” then no parallel lines are turned on, and Quality is stuck on either Too far or Too close.
The feeling I get is that it will be a huge effort to get this scanner to work in real life.
I just got the Otter Lite with handle. I tried to scan a part of my motorcycle exhaust in the shed. All I get is a flat 2D mess of pictures? The thing was green but only doing 5fps but kept saying keep going. I moved the exhaust to scan underneath as well but I don’t know what is going on. I am new to everything, 3D printing, 3D scanning but am up for the challenge. Why is it flat?
Hey Sam. I wanted to see if you ever solve the issue you were having with your scanner. I think I have a very similar issue with mine. Here’s a link to my post with pictures of what I’m scanning and the scan results. Your feedback would be much appreciated. Thanks, Jax
I gave up on it. The juice isn’t worth the squeeze for me. I spent way too much money trying to get close to the results I see on youtube and I would grade my performance a “D” at best. I even tried a infrared light (small) and achieved a slightly better result…. but that’s about it.
Sprays, markers of every size and shape, turn tables, different colored bases and back grounds, changed the room lighting, upgraded the pc not to mention the initial cost of the scanner with the battery mount.
So it sits on my desk mocking me.
Unfortunately for us Creality’s customer service is worse than Fed Ex’s and in my opinion the software needs a rethink. (maybe they’ve already done this as I haven’t used it for many months)
My apologies for not helping you at all. I know it’s frustrating, but for me personally I had too many other things that needed my attention in the build process and time is money.
Hey Sam, Even though you don’t have a solution, I appreciate your feedback nonetheless. It’s good to know (well maybe not good but…) that you’ve run into the same issues with their support as I have. Although I have found their chat support to be sometimes helpful. Here’s the link I use for their chat support. Good luck with everything.
