I submitted a request to Creality and received an email stating that a response was available in ticket number XXXX. Unfortunately, no link was included in the email. Where can I find the ticket system?
Thank you.
1 Like
THIS!!! I am so fed up with trying to get any help from Creality support. IT IS A JOKE. To answer your question from my experience, There is NO way or place to find Tec Ticket history. I was just asking an agent this in a chat moments ago. See responses.
Please update me on my request to reverse the purchase I made for the incorrect K2 riser. The files I meant to purchase are for the K2 Pro. I do not own a K2 Plus so I cannot use those files. Please reverse this purchase and restore my 999 points so that I can purchase the correct one which is here .
12:59 2026-04-07
do you have a ticket opened with us regarding this case?
12:05 2026-04-07
I was told several days ago in this chat that a ticket would be created and sent to the appropriate department but I have received no feedback
12:59 2026-04-07
let me cheeck
12:07 2026-04-07
This is the purchase I need reversed
12:59 2026-04-07
noted, I’m creating your ticket for relevant team and I will share ticket number here in the chat
12:59 2026-04-07
#20260408713859
12:09 2026-04-07
The files I aimed to purchase with the 999 points was for the K2 Pro which is the printer I own.
12:59 2026-04-07
here’s your ticket number
12:11 2026-04-07
The chat reply I received a few minutes ago said YOU would have the ability to resolve immediately. "Hello! I completely understand your concern and the urgency regarding the reversal of your incorrect K2 riser purchase and the restoration of your points. Since you have already contacted our human support team and your issue has been escalated but you haven’t received feedback yet, I sincerely apologize for the delay and any inconvenience caused. To ensure your case is handled promptly, I kindly recommend clicking the “Human Service” button above the input box again to follow up directly with our customer service team. They have the access and authority to assist you with purchase reversals and point restorations. Thank you very much for your patience and understanding. If you have any other questions or need assistance with K2 or K2 Pro products, please feel free to ask! "
12:59 2026-04-07
it;s the robot’s message
12:59 2026-04-07
I have created your ticket and shared ticket number
12:59 2026-04-07
kindly wait for our team’s response
12:12 2026-04-07
I know that
12:59 2026-04-07
thank you
12:13 2026-04-07
When and how will I be notified?
12:59 2026-04-07
via email within 24-48 hours
12:14 2026-04-07
We will see
12:59 2026-04-07
perfect, hope for the best
12:17 PM
12:17 2026-04-07
Where can I find all history for this Ticket #20260408713859 and all of the previous tickets that I have created in the past?
12:45 2026-04-07
muanually opened ticket cannot be tracked you can only find them in emails
12:45 2026-04-07
Chat will end in 5 mins if there is still no response from the customer.
12:23 2026-04-07
Creality needs to improve in this area. Sure, I may receive an email with the ticket number as well as a reply message about the ticket but NO WHERE in the email gives history of why that ticket was created or for what issue. Do you understand how frustrating that is? It makesd no sence.
12:45 2026-04-07
I understand your concern but manually opened tickets cannot be tracked only tec ticket can be tracked
12:27 2026-04-07
Where can the tec tickets be tracked?
12:29 2026-04-07
WHERE can I find them???
12:45 2026-04-07
look around there will be tec ticket button
12:45 2026-04-07
you can track it by creality cloud
12:36 2026-04-07
Please create another “TEC Ticket” based solely on the inability for custmers to find history of past Tec Tickets. The only button I can find is a Tec Ticket button and when I click on it, it is only good for creating a neqw Tec Ticket, not find history of previous. This is SO STUPID
12:45 2026-04-07
just a moment
12:45 2026-04-07
Chat will end in 5 mins if there is still no response from the customer.
12:45 2026-04-07
you can create it yourself
Hello, I’ve checked with the after-sales team and Creality Cloud, and they confirmed that the refund was issued to you yesterday. Could you please kindly check on your side?