Hi all,
I already created topic explaining the issue I’m having with Nebula Pad on my Ender 3 V3 KE.
To make story short - it was working and printing fine, switched it off one day, turned it on following day and saw Nebula Pad not working properly - boot loop. Tried placing file on usb drive to skip selft test, to reset to factory default, tried ota update on usb drive, even reflashed the firmware using usb burner app and provided file for V3 KE. At this point it starts, shows language selection on screen, but no matter if I’m fast enough to press “English” and confirm, the screen stops responding after about 2 seconds and reboots. Never got further than language selection screen.
I had a chat with Creality representative, explained everything, attached video, was told that the support ticket has been created and they will message me. Then received the message that due to issue type, this support ticket is going to be closed, as someone more technical will contact me. Over a week has gone since then, no one contacted me! Checked spam folder, inbox… Nothing! Printer is just over 3 months old, meaning still in warranty. But now it’s a big paper weight as I can’t use it without Nebula Pad (unless I do my own work and get Raspberry Pi setup with Klipper or buy new Nebula Pad (which is sold with camera I don’t want, and why I have to spend my own money on thing that should work or be covered under warranty?) to be able to use my printer. I think I have tried everything that’s available, but the screen just doesn’t work.
Who I have to contact to not to be ignored and get this resolved??