Z-stop and bed probe are not talking to each other

Loving my old CR6-SE, as it is easy to tinker with and learn from. Usually. I’m working on my son’s unit now (also CR6-SE, with the ERA board). His unit gets a probing failure during autoleveling, but I don’t want to jump to conclusions about which part needs replacing. (Most have already been replaced anyway.) Here is what happens when attempting to home or autolevel:

On the rare occasions when the nozzle touches the bed, the probe (strain gauge) lights up correctly. Two touches, two lights, then up it goes, to its z-offset, no problem. But on the vast number of occasions, the nozzle never even gets near the bed. It appears that when the z end stop is tripped (red light on gantry leg), it causes an immediate stop and then the nozzle reverses up on z. Repeat the process, and it goes up even higher.

So the error that occurs is most likely due to the fact that the nozzle should be at bed height, but is way high above it instead. So no probing is possible. The root cause appears to be that the z-stop is not doing a proper handoff to the probing mechanism that interacts with the strain gauge, but just takes over.

The problem occurs with the original firmware and also with the Community firmware. So it’s most likely hardware-related, but if both parts are working, then what other component is not working? Any similar experiences?

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Though a year+ i have the same issue. I was wondering if you managed to resolve it?

I replaced the motherboard and distribution board in the print head, but still the same “z not touching the bed. support wasn’t too helpful

Looking back at my notes, it appears that my fix was to replace the ribbon cable.

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I really appreciate your feedback. now to track one down and see if that fixes it, would be nice to actually use it beyond dust collector

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Yeah, I think it’s a matter of luck to find someone on eBay who just happened to strip some of these out of old CR6SE’s. Mine was here:

For Creality CR 6 SE motherboard Connect Cable 14 and 16 pin Flat Ribbon Line | eBay

, but they’re out of stock.

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