Brand new out of the box, first level attemp it scratched from the center to the bottom left.

So just got the printer today followed the setup video and when i plugged it in, it asked for language than started to try and level. It touched down the center and scratched from there to the bottom left and up the corner. Never completed a level and it keeps giving me a qr code to chexk X and y axis levels and everythng looks fine. I installed the newest firmware and still didnt change anything. Considering just demanding a refund and returning it. Any help is appreciated

Heres a video of what it does.