Cannot connect my Printer to my Box 2.0

I bought a Creality Box 2.0 & Creality camera kit.
I have followed the directions when setting up and the TF Card & camera show up as connected but the printer does not connect. It has a red x bubble on it and does not show the nozzle @ bed temps or the feed rate.
I have tried forgetting the connection and resetting it multiple times including holding down the reset button for 10 seconds and still not connecting


![IMG_5402|358x500]
(upload://go9WfQd3oftX5P88FrbGgetu7KO.jpeg)

Anyone got any ideas?