Cannot get control box out of Chinese language to English

I received a new control box from Creality for my ender3 v3 se and it only shows in the Chinese language. I have been trying to get help from ender and all they say is to try this setting in Chinese that I can’t find and to change the firmware too. I try everything and it still says the same thing in Chinese. Nobody seems to help. It is under warranty so why don’t they send me one in English and I would gladly send this one back?

Can you show a picture of the screen and maybe we can help translate for you…?