Cr touch sensor error Ender 3 v3 SE

Dear,

I have just received my ender 3V3 SE and did my first print. after this print I get the error cr touch error please contact customer service. I have checked the cables and reseated them and I also rest the config. but not it is stuck in a boot loop with the same error. Can someone please advise?

Thanks in advance,
Ben

carfuly moving the cr-touch by hand seems to fixed it!

Do you mean the probe was stuck in the retracted position?