Brand new K2 Plus and got Host board broken (machine is not even installed and power up)
I been trying to contact Creality support for the past 2 weeks – NO RESPONSE
I am about returning the machine!
Anyone here have a ways to contact them , please let me know!
Thanks
You can email them store@creality.com or cs@creality.com may also try getting a hold of them via their chat
I wish you luck. It seems their after-sales support is meh. I’ve been dealing with a couple of post-sales issues, two with their printer and one with not getting everything I ordered and paid for.
Unfortunately, i’m in the same boat trying to get a small replacement cable. If anyone has better tips on how to reach customer support, please post here.
Hello all …
This was posted a couple of days ago incase it was missed.
Cheers.
Creality’s after-sales support is far below acceptable standards. Their response time is extremely slow, often taking up to five days, and when they do reply, they repeatedly ask for the same information—even after it’s been provided multiple times. You can try reaching out through Creality Cloud’s online support, but if you’re lucky, you might get a live representative; otherwise, you’ll have to leave a message and wait another five days for a response. Only after numerous emails and online chat attempts might they finally decide to help you. Good luck!
My $2K investment is DOA and still sitting there collecting dust—waiting for replacement parts. Keeping my fingers crossed and hoping I receive the part soon.
This was exceptionally helpful @Radical_Data . I used the crealitycloud option you linked to and got a real person in 5 minutes flat who immediately started to help me.
Wow.
I’m all good to go…
As an aside, the helpful person reminded me that one of the 2 replacement parts I needed was included as a spares set with my K2 Plus, so I already had it in hand and didn’t even know it. They were extremely helpful.
