Strange. In my case the creality app shows device to be offline, local Print Software on mac runs fine. When i try to re-connect the printer is again shown to be offline, even if deleted and new created.
The printer itself just downloaded new firmware and reports printed models to creality cloud.
Assume st is wrong at crealitys side ?
I am having the same problem with my ender 3 V3. Ever since the new firmware downloaded it shows off-line on the app but works fine from LAN.
I turned my ke 3 v3 printer on and i can’t connect to the printer it show’s offline and If i try to connect then i can’t it says printer can’t connect to the creality cloud servers please help me
Try Orca and see if that connects.